Policies

Shipping

All yarns are ready to ship except for items that are marked "dyed-to-order", Harry Potter Club skeins, and custom orders. Items typically ship within 1-3 business days. Once your item ships, you will receive a confirmation email with a tracking number for domestic orders. Insurance can be purchased at cost to the buyer. Please message me after placing your order and I will create a separate listing for you. We are not liable for lost packages.

I will send the purchase to the address listed at checkout unless otherwise notified.

The Harry Potter Mystery Club skeins ship all at the same time, usually on or around the 15th of each month. Any items purchased in the same transaction will be held until then. If you would like your other items sooner, please make a separate transaction.

I am happy to combine purchases and refund any shipping overages over $1 USD. I will combine orders if I notice they are headed to the same address but I miss some occasionally. Please let me know if you have orders you would like to combine. 

Returns

Due to the nature of hand dyed yarn we do not accept returns for discrepancies in color. Often the skein in the listing is representative of the colorway and not necessarily the skein you will receive. Speckles, saturation, and variegation can vary greatly even from within the same dyelot. For that reason, I highly recommend alternating skeins when doing a multi-skein project.

We do not, under any circumstances, accept returns of skeins that have been caked up and/or knit with. We also do not accept returns on custom orders or Harry Potter Mystery Club skeins.

Please message me within 14 days of delivery if you have any concerns. Returns must be received within 30 days of the original delivery date and return shipping to us is at the cost of the buyer. Returned items must be in returned in the original skein with the ball band intact. Purchase price will be refunded once the return has been received. Refunds do not include original shipping costs.

Additional Policies

I will take Custom Orders if my schedule allows. Custom requests must be for at least 3 skeins of the same colorway, and must be for a colorway already in existence (i.e. no custom colorways). A non-refundable minimum 50% deposit is required prior to beginning dyeing. Once the skeins are drying, I will send an invoice for the remaining amount due if it was not already paid in full. They will be shipped once full payment has been received.

International customers, please be aware of any VAT or other taxes you may need to pay when ordering from the United States. We are not liable for any sort of unexpected import taxes assigned to our orders.

Privacy

When you complete a purchase, you authorize Shopify to collect information to aid in fulfilling your order, including but not limited to: your email address, full name, postal address, payment information, and details of the items in your order. You may also choose to provide me with extra information via email if it pertains to your order. All information gathered is used for the express purpose of fulfilling your order and will not be shared with any third-parties except for the purposes of fulfilling your order (i.e. delivery companies). I store your personal information for as long as needed to complete your order, and retain it afterwards to comply with legal and regulatory obligations, and for record-keeping and accounting purposes. Information is generally kept for four years. Customers in the EU have the right to access any information I have stored that pertains to them at their request. You may also have the right to request its deletion or restriction. If you reside in the EU and wish to file a complaint about my use of your information, you have the right to do so with your local data protection authority.