FAQ

How do I care for my TeenyButton Studio yarn?

All of our yarn bases are marked as superwash, with the exception of Classic Fingering and Rustic Fingering. This means that the yarns have been superwash-treated by our supplier and are resistant to felting, but it is not a guarantee especially if the yarn is handled roughly and/or exposed to heat and agitation. I always recommend handwashing all finished objects in cold water and laying them flat to dry. This ensures the longevity of the yarn and finished project.

Do you accept custom orders?

We accept custom orders when our schedule allows. Custom order requests must be for at least three skeins of the same colorway and must be for a colorway in our repertoire. We are not able to dye custom colorways at this time. Full payment including shipping is required before dyeing your custom order begins.

Are your yarns cruelty-free?

Yes! The health and happiness of fiber animals is of the utmost importance, both for quality yarns and for their own well-being! We source our bases from South America (for our merino wool blends) and Great Britain (for our BFL blends), both places that do not allow mulesing of their sheep.

Do you offer an Anti Fat Tax discount?

Yes! If you need 5 or more skeins of the same colorway for a garment project, use code ANTIFATTAX to get 15% off your skeins. This is intended to give a financial break to those of us who have to pay more for garments due to the anti-fat bais of the traditional fashion industry. 

What do I do if my yarn bleeds?

Some light color leeching during the first wash is not unusual for hand dyed yarn, especially for reds and more saturated colors. This is typically due to the pH difference between the water the yarn was dyed in and the water at your home loosening dye particles clinging to the outside of the yarn. This does not mean the yarn was set improperly or will bleed when worked into a project, but to be safe I recommend giving your yarn a good long rinse in your local water if you plan to use more than one colorway in the same project. And as always, we recommend the pin-and-spritz method of blocking for projects with more than one colorway rather than complete submersion.

Are your yarns allergy-friendly?

Almost all of our yarns are throughly rinsed with just plain water after dyeing, with the exception of our Shimmer and Glimmer Sock bases. Due to the lingering scent of the vinegar used to dye Stellina, we usually use a bit of Tuft Woolens or Soak Wool Wash in the rinse water. We also have two cats and a border collie, and while they are not allowed in our studio or office space, some of their hair may possibly end up on the yarn. For that reason, we do not recommend our yarn to those who have severe pet allergies.

Can you cake my skeins?

I don't offer an offical winding service but I will cake a skein or two if requested at check out. I reserve the right to charge a winding fee for more than two caked skeins. I include the original ball band with caked yarn outside of the cake rather than inside the middle. Please note that I cannot accept returns or offer refunds on skeins that have been caked up.

Can you save a skein for me from a future update?

Unfortunately I am no longer able to set skeins aside for private orders from upcoming updates. It's confusing having to track which skeins to hold back and which to list and it's unfair to those customers who wait patiently for the skeins to go up in the shop. If there is a skein you must have I definitely suggest you try to be at the shop right as the update goes live because some colorways go fast!

I'm a designer who would love to design with TeenyButton Studio yarn! How do I contact you?

I love seeing our yarns turned into gorgeous designs and I love supporting all designers big and small! Please send an email to teenybuttonstudio@gmail.com with your idea and approximation of how many skeins you will need and we can discuss yarn support! Please note that any sweater patterns you plan to design with TBS yarn must be size inclusive up to at least a 60" bust to qualify for our yarn support program. 

Where can I find your yarns in person?

Please see the Stockists page to find out where to find TeenyButton Studio in your local yarn stores and check our home page to find out where we are vending next! If you'd like TeenyButton Studio yarns to be carried in your local shop, please don't be shy about sending us an email! (It doesn't hurt to mention us to the shop owner or staff either)!

What is a Fleeting Fox colorway?

Fleeting Fox colorways are one-of-a-kind or otherwise limited-run dyelots. Often these are first drafts of new colorways, experimental dyelots, or the result of having some fun in the dyepots. Because we don't retain the formulas for these colorways we are unable to replicate them again.

What if I want to return my yarn?

At this time we do not accept returns for any reason other than yarn defects. Each skein is inspected during the dyeing and packaging process, but every so often a skein with a small defect slips though. If you receive a defective skein, please let us know via email within 10 days of receiving your order and we will be happy to issue a refund or exchange. Returns must be in original condition with the yarn band intact. We do not accept returns for discrepancies in color. As with all hand dyed yarn it is impossible to get every skein exact and there can be huge variations even within the same dyelot. We try to photograph the exact dyelot you will receive, but for preordered yarns or highly speckled colorways your skein may have slight differences from the sample dyelot. We do not accept returns or offer refunds on skeins that have been caked up and/or knit with. 

My yarn has gone missing during shipping! What do I do?

If your yarn has been listed as shipped and is past the arrival date you have several options. Check the USPS tracking and see the last place it was scanned. If it says it was delivered, contact your local post office and see if it was mismarked. If it is still listed in-transit, give it about 4-6 more days. Typically most orders that are delayed show up in that time frame. Unfortunately we are unable to offer replacement skeins for packages that go missing, so please contact us before placing an order if you would like to insure your skeins.

How can I get in touch with you?

The best way to get in touch with me is emailing at TeenyButtonStudio@gmail.com. Please do not contact me concerning order issues or wholesale inquiries via Instagram comments or direct messges because they are easily missed.