About & FAQ

About & FAQ

Hi there, I'm Robyn! I'm a twenty-something New Orleans native with a passion for yarn and all things wooly. I have been knitting for over 15 years and spinning for 6. I started dyeing in 2012 as a way to combine my love of science and chemistry with my love of art and color! I opened TeenyButton Studio in 2015 (orginally Golden Fox Yarns) and started out selling project bags, but sewing didn't give me the same sense of artistry and color that dyeing does. 

I dye colorways inspired by things that are important to me. Most of my colorways are inspired by books, movies, and shows that I grew up with or that really speak to me, or by places I go and things I've experienced in my vibrant hometown city of New Orleans. My philosophy for TeenyButton Studio is to dye yarns that I want to knit with. If I wouldn't use proudly it in my personal knitting, it doesn't go into my shop.

I can be found on Ravelry and Instagram as Teenybutton, and you can also find me at the Cherry Purls Podcast on YouTube which I host with my mom. Please feel free to subscribe to us on YouTube and join our Ravelry group to stay informed for when we do KAL's and giveaways!

Frequently Asked Questions

How do I care for my TeenyButton Studio yarn?

While most of my yarns are marked as superwash I always recommend handwashing all finished objects and laying them flat to dry. This ensures the longevity of the yarn and finished project. I also recommend pinning and spritzing finished objects involving two or more colorways instead of submerging in water to block.

What do I do if my yarn bleeds?

Some light color bleeding during the first wash is not unusual for hand dyed yarn, especially for reds and more saturated colors. This is typically due to the pH difference between the water the yarn was dyed in and the water at your home. I recommend resetting the dye in your local water to minimize bleeding if you plan to use more than one colorway in the same project. To do this place your yarn in a baking pan, cover it completely with water, dissolve 2tbs of citric acid or 1 cup of vinegar in the water, and bake at 350 degrees F for 30 minutes. 

Can you cake my yarn for me?

I don't offer an offical winding service but I will cake a skein or two if requested at check out. I reserve the right to charge a winding fee for more than two caked skeins. I include the original ball band with caked yarn outside of the cake rather than inside the middle. Please note that I cannot accept returns or offer refunds on skeins that have been caked up.

Do you take custom orders?

I love to take custom orders if my schedule allows! Custom requests must be for 2 or more skeins of the same colorway and must be for a colorway that already exists (i.e. no custom colorways). I ask for a non-refundable 50% deposit up front and the other half once the dyeing is completed. A photo of the finished skeins can be sent upon request before the second payment.

What is a "Fleeting Fox" Colorway?

Fleeting Fox colorways are one-of-a-kind dyelots or limited edition colorways. These are often experiments, trial runs for new dye colors, first drafts of new colorways, or just the result of having some fun in the dyepots! Most of the time we don't save the formula making them non-repeatable, but we may to try to replicate some of the more special ones if we so choose.

Can you set aside a skein for me from a future update?

I am asked this question a lot but unfortunately I am no longer able to set skeins aside for private orders from upcoming updates. It's confusing having to track which skeins to hold back and which to list and it's unfair to those customers who wait patiently for the skeins to go up in the shop. If there is a skein you must have I definitely suggest you try to be at the shop right as the update goes live because some colorways go fast!

When will you have *insert colorway* back in the shop?

If there's a colorway or mini skein set you have been waiting for please let me know! I want to dye the yarns that people want to see, and odds are if you have been waiting for it someone else has too!

Where can I find your yarn in person?

Check out my Home page to see where we will be vending next, and see the Stockists page above to find out where to find TeenyButton Studio in your local yarn stores!

How does the Harry Potter Mystery Yarn Club work?

The Harry Potter Mystery Yarn Club is a monthly club based on the world of Harry Potter! Each month's listing includes a teaser image which will inspire the colorway, either by its colors or the name of the pictured character or event. If it catches your fancy you choose which base you'd like and I will dye it up and ship your yarn to you around the 15th of each month. Each package includes an inspiration card which includes a quote from the books and an explanation of the colorway, and each skein comes marked with the month it was shipped out. If you order multiple Club skeins, please note at checkout if you would like more than one card. There is no additional charge, but you only receive one card per package by default. This is a month-to-month subscription so you are not obligated to commit to the club for any length of time, but you will need to repurchase every month to continue receiving skeins. I send out an email reminder at the end of each month, so please sign up for the TeenyButton Studio Newletter if that is something you'd like to receive. Each month's colorway will be brand new and will be exclusive to the club for at least 3 months after the month it was mailed out, and some may remain exclusive to the club forever!

What if I want to return my yarn?

I am so sorry if you are unhappy with your yarn! Due to the variable nature of hand dyed yarns I do not accept returns for discrepancies in color. The skein featured in the listing is often not the actual skein you will receive but rather a representative version of that colorway. As with all hand dyed yarn it is impossible to get every skein to match, especially with speckles and variegated colors, and there can be huge variations even within the same dyelot. If you want a refund for a different reason please get in contact with me and we'll see what we can do to remedy your situation. Please note that I cannot accept returns or offer refunds on skeins that have been caked up and/or knit with.

My yarn has gone missing during shipping! What do I do?

If your yarn has been listed as shipped and is past the arrival date you have several options. I suggest you check the USPS tracking and see the last place it was scanned. If it says it was delivered, contact your local post office and see if it was mismarked. If it is still listed in-transit, give it about 4-6 more days. Typically most orders that are delayed show up in that time frame. If for some reason your yarn never shows up there isn't usually a lot I am able to do. Unfortunately, due to the volume of orders I receive, I am usually unable to offer replacement skeins for packages that go missing. I always recommend you purchase insurance to go along with your package for that very reason. Depending on how many skeins you purchase, it may only add a dollar or two to your cost and ensures your yarn will arrive safely! Please contact me after your purchase if you would like to add insurance and I will set you up a custom listing.

What's the best way to get in touch with you?

Please do not contact me concerning order issues or wholesale inquiries via Instagram comments or direct messges because they are easily missed. The best way to get in touch with me is through my Etsy contact page or the email link in the Contact Us box above.